We can understand that there will come a time in which you aren’t satisfied with your new order.
Returning is possible within 30 days after receipt of your order. No hassle, no fuss. We will gladly pay for the return costs, if you return from The Netherlands or Belgium. If you return from any country outside the Netherlands or Belgium, the customer is responsible for the return costs.
Returning is simple and works as follows:
- Download, print, and fill in the returns and revocation form.
- Send your package back to our address and keep the shipping receipt.
- After we receive your package we will inform you, and update you in regards to how we will handle your return.
RETURN & REVOCATION FORM
Once you have filled in the returns and revocation form and added it to your package, send it back to our address.
If you send a package back use this return form and add it to the return package.
Note: please send it to the following address:
Joan Muyskenweg 38-1154
1114 AN, Amsterdam-Duivendrecht
These shipping costs are always at the expense of the customer when returning from the Netherlands and Belgium.
Within five working days after we receive your return, you will receive a confirmation of your return by email.
AFTER WE HAVE RECEIVED YOUR PACKAGE
We will notify you by email within five working days after we receive your return.
After receiving the returned item, we will assess whether it is still in good condition and whether it is complete. If this is the case, we will immediately proceed to the settlement of the return.
If the item has been worn and damaged, we will have to charge you for this. These costs are equal to the selling price of the item you paid, or to the amount of the costs we have to incur for having the item repaired. In that case, we will contact you first before we handle your return.
If the product is defective or damaged, we will assess whether this is covered by warranty or not. If a defect under warranty can be repaired, then there are no costs for you as a customer. If the defect is not covered under warranty, we will contact you about the handling.
Handling your return
From the moment you have indicated that you wish to revoke the purchase, we will refund you the purchase amount as quickly as possible and always within a maximum period of 14 days. We will make the refund via the same payment method with which you paid.
If the products are not in good condition (f.e.: resulting into us not being able to resell them in the Mia Bianchi online shop, we will contact you about the handling. In that case it is possible that costs will be charged, as explained above.